This Shipping Policy outlines the shipping, delivery, and logistics terms applicable to all orders placed on our website, exclusively for customers located in the European Union, the United States, and other eligible Western markets. By placing an order, you agree to the terms listed below.
1. Order Processing Time
All orders are processed within 1–3 business days from the date of successful payment confirmation. Business days exclude weekends, public holidays, and regional statutory holidays in our overseas warehouses and transit regions.
During peak shopping seasons, promotional events, or inventory adjustment periods, order processing may be delayed by 1–2 additional business days. We do not guarantee immediate processing for newly placed orders, but we will arrange processing in strict chronological order.
Once your order is processed and shipped, you will receive an automated shipping confirmation email containing your tracking number and real-time logistics inquiry link.
2. Shipping Coverage & Service Carriers
We currently provide shipping services to the United States and all European Union member countries. We reserve the right to restrict or suspend shipping to specific regions due to local logistics restrictions, customs policies, or force majeure factors without prior notice.
We cooperate with mainstream international logistics carriers and local postal services in Europe and America to complete order delivery. The specific shipping carrier will be arranged automatically according to the destination country, regional logistics efficiency, and package weight and size. Customers cannot designate a specific carrier for delivery.
3. Delivery Timeframe
Delivery times are calculated from the date the order is dispatched from our warehouse, excluding order processing time. The estimated delivery period is for reference only and is not a guaranteed delivery date:
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United States: 7–15 business days
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European Union Countries: 8–18 business days
Delivery delays may occur due to customs clearance inspection, regional weather conditions, local logistics terminal distribution delays, peak shipping seasons, and other uncontrollable factors. We will not be liable for minor delivery delays caused by objective logistics factors.
4. Shipping Fees & Free Shipping Rules
Shipping fees are calculated automatically based on the customer’s shipping destination, package weight, package volume, and order value, and will be clearly displayed on the checkout page before order payment.
We offer free standard shipping for orders that meet the minimum order amount threshold specified on our website. The free shipping threshold is subject to real-time adjustments according to regional market policies and promotional activities. For orders that do not meet the free shipping standard, standard shipping fees will be charged as ruled.
Expedited shipping services may be available for specific regions. If applicable, the corresponding expedited fee and shortened delivery time will be displayed on the checkout page.
5. Customs, Duties & Taxes
All shipments delivered to European and American destinations may be subject to local import duties, taxes, and customs clearance fees imposed by the local customs authority.Customers are solely responsible for all applicable import duties, sales taxes, VAT, and other incidental fees incurred during customs clearance.
We do not pre-pay any import taxes and duties for orders, nor do we bear any costs caused by customs clearance problems. If the package is detained by customs due to the customer’s failure to pay relevant fees or provide required documents, all resulting losses and responsibilities shall be borne by the customer.
6. Order Modification & Cancellation Before Shipment
Customers can apply for order information modification (including shipping address, contact information) or full order cancellation free of charge before the order is processed and shipped. Once the order enters the processing or shipping state, no modification or cancellation application will be accepted.
We strictly verify the shipping information filled in by customers. We will not be responsible for delivery failures, package loss, or re-shipping costs caused by incorrect or incomplete shipping information provided by customers.
7. Lost or Damaged Packages
After the package is dispatched, customers can track the logistics status in real time via the tracking number. If the package is confirmed lost by the logistics carrier or severely damaged during transit, customers can contact our customer service within 5 business days after the estimated delivery date to submit a claim application.
We will verify the logistics situation in cooperation with the carrier. After confirmation of liability, we will provide free reshipment or full refund solutions for eligible orders. We do not compensate for minor package surface wear that does not affect product use.
8. Undeliverable & Returned Shipments
If the package cannot be delivered successfully due to reasons such as incorrect address, customer refusal to sign for the package, unclaimed package over the time limit, or customer-initiated return without valid reasons, the package will be returned to the overseas warehouse or abandoned by the logistics carrier according to regulations.
All return shipping fees, secondary shipping fees, and handling fees incurred by undeliverable packages shall be borne by the customer. We will not issue a full refund for orders with failed delivery caused by customer personal reasons.
9. Force Majeure
We are not liable for any delivery delays, package loss or damage caused by force majeure events, including but not limited to natural disasters, extreme weather, war, epidemic control policies, official customs policy adjustments, logistics carrier service suspension, and other objective uncontrollable factors.
10. Policy Update Right
We reserve the right to update and revise this Shipping Policy at any time without prior individual notice. The latest policy will be posted on the official website and take effect immediately after publication. Continued use of our website and placement of orders after policy updates constitute acceptance of the latest terms.
11. Contact Us
If you have any questions about shipping time, fees, logistics tracking, or policy terms, please contact our official customer service team via the website support channel. We will reply and resolve your inquiry within 24–48 business hours.